Ordering
Can I use After pay for products that will ship to California?
Welcome to our FAQ page! We've compiled answers to the most common questions based on customer inquiries for BBQ grill stores like ours. If you don't find what you're looking for, feel free to contact us admin@1stchoiceresidential.com or call 1-817-946-8206
Shipping and Delivery
1. How long does shipping take?
Orders typically ship within 1-3 business days. Standard ground shipping to the contiguous US takes 3-7 business days, depending on your location. Expedited options (2-day or overnight) are available for an additional fee at checkout. We ship via UPS, FedEx, or similar carriers.
2. Do you offer free shipping?
No
3. Can I track my order?
Absolutely! You'll receive a tracking number via email once your order ships. You can also log in to your account on our site to view the status.
4. Do you ship internationally?
Currently, we ship to the US only.
5. What if my item arrives damaged?
Inspect your package upon delivery. If damaged, note it with the carrier and contact us within 48 hours with photos. We'll arrange a replacement or refund promptly.
Orders and Payments
1. Can I change or cancel my order?
Once shipped, changes aren't possible, but you can return it under our policy.
2. What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express, Discover). All transactions are secure with encryption.
3. Is my payment information secure?
Yes, we use bank-grade security and comply with PCI standards. We never store your full card details.
4. Do you offer financing or payment plans?
No
Returns and Refunds
1. What is your return policy?
We offer a 30-day return window for unused items in original packaging. Grills must be unassembled and undamaged. Return shipping is at your expense unless the item is defective.
2. How do I process a return?
Email us with your order number and reason. We'll provide a return label (fee deducted from refund) or instructions. Refunds are issued to the original payment method within 5-10 business days after we receive the item.
3. Are there restocking fees?
A 18% restocking fee applies to returns of large items like grills if not defective. No fee for accessories or if we made an error.
4. What about refunds for shipping charges?
Original shipping fees are non-refundable unless the return is due to our mistake (e.g., wrong item sent).
Product Information
1. What types of BBQ grills do you sell?
We offer gas, charcoal, pellet, electric, and portable grills from top brands. Check product descriptions for fuel type, size, BTUs, and features like side burners or rotisseries.
2. Do grills come assembled?
Most ship unassembled for safe transport. Assembly is straightforward with included instructions—typically 30-60 minutes.
3. How do I choose the right grill?
Consider your cooking style: Gas for quick heat, charcoal for flavor, pellet for set-it-and-forget-it smoking. Factor in size (cooking area in sq. in), fuel availability, and budget. Our guides on the site can help!
4. Are your grills suitable for outdoor use only?
Yes, all grills are designed for outdoor use. Never use indoors due to carbon monoxide risks.
Care and Maintenance
1. How do I clean my grill?
After each use, brush grates while hot. For deep cleans: Remove ash/grease, wipe with mild soap (no abrasives), and season cast iron grates with oil. Check manuals for specifics, e.g., vacuum pellet grills' fire pots, regularly.
2. How do I maintain my grill in winter?
Cover it with a weatherproof cover. For gas/propane: Disconnect tanks and store indoors. Clean thoroughly before storage to prevent rust.
3. Why is my grill not heating properly?
Check fuel levels, connections, and vents for blockages. For gas: Test for leaks with soapy water. For pellet: Ensure dry pellets and clean auger. Preheat fully (10-15 min) before cooking.
4. How do I light my grill safely?
For gas: Open lid, turn on gas, ignite per instructions. For charcoal: Use a chimney starter, no lighter fluid. For pellet: Follow the startup sequence with the lid open initially.
5. What about flare-ups or uneven heat?
Trim excess fat from meat, clean grease trays, and preheat properly. Use indirect heat for fatty foods.
Warranty and Support
1. What warranties do your products have?
Most grills come with a manufacturer's warranty: 1-10 years, depending on parts (e.g., burner's lifetime, lid 5 years). Register your product on the brand's site for full coverage.
2. How do I register for warranty?
Use the serial number (found on the grill) and register online via the manufacturer's portal. Keep your receipt as proof of purchase.
3. What if my grill needs repair under warranty?
Contact the manufacturer or us with your serial number and issue details. We'll guide you through claims. Parts may be shipped free, but labor might not be covered.
Customer Service
1. How can I contact support?
Email admin@1stchoiceresidential.com, call 1-817-946-8206(Mon-Fri 9 AM-6 PM CST), or use live chat on our site. Response time is within 24 hours.
2. Do you offer bulk or corporate orders?
Yes! Contact us for discounts on quantities over 5 units, custom quotes, or gifting options.
3. Can I get assembly or installation help?
In Dallas/Fort Worth, Texas only.